The biggest test that a property manager will face is not how well they run things when there are no problems, but how they respond during an emergency or crisis. This is why proactive maintenance programs are so crucial to the running of any building or facility.
For many property managers the plan is to be reactive – wait for something to go wrong and try to fix it. This can cost loads of money and even temporarily put you out of business. Not to mention that if a building looks unkempt the public will likely assume the worst about all aspects it.
So how do you go from a reactive to a proactive maintenance strategy? The sheer volume of tasks that this involves can be fairly overwhelming. It will require organization, patience, diligence and hard work.
Taking stock of your current situation and knowing where you stand is the very first step. Customer satisfaction surveys and general information from inspections will enable you to take full stock of the situation. Involving the staff is also an important element in painting a full picture of the circumstances.
This is why employing a competent property manger is so crucial. Click here to read about the role a property manager can play in the maintenance of your building.
To constantly keep a pulse on your building’s maintenance situation you need surveys and inspections need to be scheduled as a regular part of the maintenance schedule. One good indicator of success is consistency, which means repeatedly achieving positive results or meeting the predetermined standard.
The inspections will not only tell you what is happening in your building, but also indicate other areas of needed attention or adaptation.
- Pay Attention to Detail – Switch out burnt-out light bulbs immediately and check them daily. To customers' interpretations, a lack of concern for details translates into a lack concern for what matters.
- Keep Lists of Standards – Keep a laminated list of standards and tasks with every work crew for easy, familiar reference.
- Service Industry Workers – Hire maintenance staff from the hotel industry. They tend to be service-oriented.
- Use Existing Models – Before choosing a vendor; ask if there is a vendor-predictive maintenance model to learn when services for specific equipment are typically needed.
- Work at Night – Do major cleaning at night to avoid customer disruption.
- No Out of Order Signs – Get broken equipment off the floor within one to 24 hours. Better to have an empty spot than a sign that announces poor maintenance.
- Diligent Staff – All staff should be in the habit of picking up trash as they go from place to place.
Looking for more useful, free real estate investment advice? You can download our ebook on Real Estate investing through the icon below: